According to Stats Canada, Canadians caused a 99% surge in online purchases between February and May,
As e-commerce booms, here are some ways traditional sales seasons and retail strategies could change this year.
Key success factors include:
PROCESS IMPROVEMENTS:
Prompt, reliable delivery and in-stock merchandise could make consumers more forgiving and loyal. (Advantage: Amazon)
PHYSICAL STORES:
BOPIS and micro-fulfillment give shoppers more options for convenience and time savings. (Advantage: Walmart)
GROCERY HABITS:
Expanding grocery offerings could condition consumers to shop more frequently and boost their basket size. (Advantage: Walmart)
What additional trends do you expect to see this year?
See full post: Is Amazon Unstoppable?
2020 Retail Trends
