Retail looks different.
Today marks one year since this piece initially went live, so let’s see which changes have stuck.
LASTING CHANGES:
E-commerce & e-grocery explosion
Home delivery boom time
BOPIS & curbside pickup
Cashless is king
MORE CHANGES:
Dark stores
Off-mall expansion
Digital magnetism like AR & livestreaming
OVERARCHING THEME:
Most of these changes support online shopping and stores’ emerging role as omnichannel assets.
What other changes have you noticed?
Related:
E-Commerce Fuels Stores’ Evolution
Delivering the Goods
