Category: Customer Experience

October 1, 2023October 2, 2023Customer Experience, Retail, Tech

Amazon’s Just Walk Out Tech Takes Off

More physical stores are going frictionless. Amazon’s Just Walk Out tech has […]

September 8, 2023August 4, 2024Change Management, Customer Experience, Marketing, Retail, Retail Media, Strategy

Retail Media Risks

#30DaysofRetailMedia | Day 25: Retail Media Risks What threatens retail media success? […]

September 1, 2023August 4, 2024Customer Experience, Marketing, Retail, Retail Media, Strategy

Retail Media is All About the Data

#30DaysofRetailMedia | Day 20: Retail Media is All About the Data It […]

August 18, 2023August 4, 2024Customer Experience, Marketing, Retail, Retail Media

Consumers’ Retail Media Needs

#30DaysofRetailMedia | Day 10: Consumers’ Retail Media Needs Consumers are the heart […]

July 4, 2021July 10, 2021Change Management, CPG, Customer Experience, Industry Research, Marketing, Retail, Tech

Jeff Bezos’ Retail Legacy

Jeff Bezos changed retail forever. By catering to us like royalty with […]

June 21, 2021June 21, 2021Brand, Change Management, CPG, Customer Experience, Industry Research, Marketing, Retail

Revisiting 2021 Retail Strategy Trends

It’s been a busy year in retail. Let’s see how these 2021 […]

June 14, 2021June 14, 2021Change Management, CPG, Customer Experience, Industry Research, Marketing, Retail, Tech

Revisiting 2021 Retail Tech Trends

It’s retail tech’s time. A 39% YoY rise in U.S. e-commerce sales […]

June 7, 2021June 7, 2021Change Management, CPG, Customer Experience, Industry Research, Marketing, Retail, Tech

Revisiting Retail’s Revolution

What keeps retail CEOs up at night … Let’s revisit this 2021 […]

May 31, 2021August 4, 2024Change Management, Content Marketing, CPG, Customer Experience, Industry Research, Marketing, Retail, Retail Trends, Tech

1 Year Later – How Covid-19 Changed Global Retail

Retail looks different. Today marks one year since this piece initially went […]

May 26, 2021May 26, 2021Brand, Change Management, Content Marketing, CPG, Customer Experience, Industry Research, Marketing, Retail, Social Media, Tech

E-Commerce as Entertainment

E-commerce and entertainment keep converging. Today Amazon announced it’s buying MGM Studios, as […]

May 24, 2021August 4, 2024Change Management, Content Marketing, CPG, Customer Experience, Industry Research, Marketing, Retail, Retail Media, Social Media, Strategic Communications, Tech

Livestreaming Enlivens Retail

Retail goes live to air. Livestreaming helps retailers and brands: – Interact […]

May 16, 2021May 25, 2021Brand, Change Management, CPG, Customer Experience, Industry Research, Marketing, Retail

Fitness Invigorates Retail

Health drives global retail growth. The $1.5 trillion global wellness market boasts […]

May 8, 2021May 8, 2021Change Management, CPG, Customer Experience, Industry Research, Marketing, Retail

Sustainable Advantage

This Mother’s Day, retail celebrates Mother Earth. 73% of global consumers say […]

May 2, 2021August 20, 2021Change Management, Customer Experience, Industry Research, Retail, Tech

E-Commerce Fuels Stores’ Evolution

What’s in store? E-commerce’s influence. Online shopping growth has forced retailers to […]

April 25, 2021April 25, 2021Change Management, CPG, Customer Experience, Industry Research, Marketing, Retail, Social Media, Tech

Virtual Try-Ons: Try Before You Buy

Seeing is believing – and buying. To earn consumer trust and e-commerce […]

April 18, 2021August 4, 2024Brand, Change Management, CPG, Customer Experience, Industry Research, Marketing, Private Label, Retail

Private Label Power

The pandemic has made private labels extra popular. In 2020, the CPG […]

April 11, 2021April 11, 2021Change Management, CPG, Customer Experience, Industry Research, Marketing, Retail, Small Business, Tech

Ravenous for E-Grocery

We crave convenience. Consumers’ migration to e-commerce has made grocery the most […]

April 4, 2021April 4, 2021Change Management, CPG, Customer Experience, Industry Research, Retail

Delivering the Goods

The mall has arrived on our doorsteps. As e-commerce matures, we’ve seen […]

March 21, 2021March 21, 2021Change Management, CPG, Customer Experience, Industry Research, Marketing, Retail

Home Sweet Home

There’s no place like home. A full year of working, learning and […]

February 28, 2021March 1, 2021Brand, Change Management, CPG, Customer Experience, Industry Research, Marketing, Retail, Small Business, Tech

2021 Retail Acquisitions

Retail companies go shopping … It’s barely March yet we’ve already seen […]